Frequently asked questions

Handling takes 1 to 2 business days and transit takes 6 to 8, so estimated delivery is 7 to 10 business days from when you order. Business days are Monday to Friday, excluding UK public holidays.

Yes. Shipping is free on every UK order, with no minimum spend. Full details are in our shipping policy.

Not yet. Soielle currently ships within the United Kingdom only.

As soon as your order is dispatched you’ll receive a tracking reference by email. You can check its status any time on our Track Your Order page.

Yes. You can cancel within 24 hours of placing your order, before it is dispatched.

You can return any device within 30 days of delivery for a refund, backed by our 30-day satisfaction guarantee. The process is straightforward. See our returns and refunds policy for the steps.

Yes. Every purchase comes with a 30-day satisfaction guarantee, and faulty items are covered beyond that under UK consumer law.

If a device arrives damaged or faulty, we will replace or refund it at no cost to you. Email a photo and your order number and we will sort it.

Refunds reach your original payment method within 7 business days once we have received and checked your return.

Yes. The quickest way is to return your item for a refund and order the device you want. Get in touch via our contact page and we’ll help.

Machine wash cool on a delicate cycle inside a laundry bag, using a pH-neutral or silk detergent. Skip fabric softener and tumble drying, and air dry away from direct sunlight. Treated this way, silk keeps its smooth finish wash after wash.

Silk creates far less friction than cotton, which is the mechanical cause of overnight frizz, breakage and sleep creases. It also absorbs less moisture, so your evening skincare stays on your skin rather than soaking into the pillow. Most people notice smoother mornings within a couple of weeks.

Yes, when used as instructed. Our electricals carry UKCA/CE marking via supplier documentation and are designed for at-home use, but they are not medical devices. If you are pregnant or have a medical condition, check with a qualified professional first, and never use a heated product on broken or irritated skin.

Yes. It uses PAP, the peroxide-free whitening ingredient used in modern UK-compliant home kits, so it targets surface stains without the sensitivity peroxide can cause. It is not suitable during pregnancy or for under-18s.

Start with the mulberry silk pillowcase: it works every single night with zero effort. Add a bonnet or scrunchies if you style your hair, a heated eye mask if your days are screen-heavy, and the facial steamer or water flosser to upgrade an existing routine. You can compare everything in the shop.

Soielle is a UK sleep-beauty brand based in Bristol, England.

Soielle is an online store and ships across the UK.

Yes. Email hello@soielle.uk with the products and quantities you have in mind.

Email hello@soielle.uk, Monday to Friday, 9 AM to 5 PM GMT. We reply within 1 to 2 business days.